Akie & Co.
@akieluvletter
About Us:
tpa under @akiecarts / @akieluvletter (formerly @soongyu_cart and @knmtyshcart) started in 2021 and is handled by a small team who assist with online ticketing for events across the philippines and international. we don’t have special connections or insider access to any organizers, everything depends on fast internet, quick hands, and nonstop refreshing to secure tickets.p.s. the number of admins assisting depends on how big the event is and the ticket selling schedule.
Service Scope
• Ticket Purchasing Assistance: We offer assistance to increase your chances of securing event tickets.
• Camping Service Assistance: For sold-out camping slots, we provide a dedicated monitoring service. We will actively refresh and monitor ticketing websites (SM Tickets, TicketNet, etc.) to secure cancelled or refunded slots as they reappear in the system.
• Standalone Camping Service: For clients who did not avail of our initial TPA service, we offer "Standalone Camping." This is a purely labor-based service where we monitor the ticketing site for a fixed period. Because this involves dedicated man-hours and manual refreshing outside of the peak sale window, the Assistance Fee is 100% non-refundable, regardless of whether a ticket becomes available.
• Consent: By availing of this service, you grant us consent to access your account solely to secure tickets on your behalf.
• Finality: Once a slot is confirmed, it is final. You must be 100% sure before availing, as we offer limited slots. Cancelled slots will result in being blocked from future services.
Ticket Availability & Securing Seats
• Process: Tickets are handled on a First Come, First Serve basis. We aim for your desired seats or adjacent options for multiple tickets.
• Backup Options: If your primary choice is sold out, we will secure a backup option only with your "go signal."
• No 100% Guarantee: Due to high demand, system stability, and organizer decisions, tickets cannot be guaranteed 100%.
Refunds, Cancellations & Transfers
• Client-Led Cancellations: Strictly non-refundable if the client cancels, secures their own tickets separately, or fails to respond during the sale.
• Unsuccessful Bookings: If we fail to secure tickets during the initial selling dates (Pre-sale and General Sale), clients will be presented with two options:
Option 1: Partial Refund. A full refund of the Ticket Price and 50% of the Assistance Fee (the remaining 50% is retained for service effort and time).
Option 2: Extended Monitoring (Waitlist). No immediate refund; our team will continue to monitor the ticketing site for "returns" or cancelled tickets that may reappear in the days following the official sale.Note: If tickets are still not secured after the monitoring period, Option 1 will automatically apply.Special Note on Camping-Only Clients: The 50% partial refund policy (Option 1) applies only to clients who were part of our Initial Sale (Pre-sale/General Sale) pool. For Standalone Camping services availed after the official sale has ended, the fee is fully retained for service effort and time.
Payment & Assistance Fees
• Timing: The assistance fee is per ticket and must be paid in full upon reservation/slot confirmation.
• Accepted Channels: GCash, Bank Transfer, and PayPal.
PayPal Surcharge: An additional fee applies to PayPal payments to cover the transaction charges deducted by the platform from the receiver. The final amount will be communicated prior to payment.
• Ticket Platforms:
SM Tickets (GCash, Maya, GrabPay, Cards)
TicketNet (Visa, Mastercard, AMEX, Discover).
• Pre-Sale vs. General Sale:
Pre-Sale: Secured using your own account and mode of payment (MOP).
General Sale: Requires full ticket payment before selling starts to ensure checkout via admin accounts.
Client Responsibilities
• Information: Provide accurate details. We are not liable for failed payments caused by banks or incorrect account info.
• Account Usage: Do not log in or queue using the same account provided to us during the selling period.
• Responsiveness: Stay online to provide OTPs or QR codes instantly.
Physical Ticket Handling & Claiming
• Claiming: For SM Tickets, print the voucher from "My Tickets." For TicketNet, e-tickets are sent via email. We do not provide authorization letters.
• Meetups (Weekends Only): SM Megamall, SM East Ortigas, Ayala Malls Feliz, Sta. Lucia, and Robinsons Metro East.
• Shipping: Available at the client’s expense for those outside meetup areas.
Privacy & Proof of Transaction
• Confidentiality: All personal and payment details will be treated with strict confidentiality and will not be shared with third parties except to complete the transaction.
• Publicity: Proof of transaction may be posted publicly, but all personal details will always be hidden/redacted.
Liability & External Factors
• Post-Secured Issues: Once tickets are successfully secured, we are not liable for ghost tickets, ticketing conflicts, wrong seats issued by the vendor, or event cancellations/changes. Please contact the official vendor for these issues.
• Technical Failures: We are not responsible for failures due to external factors like ticketing website crashes, payment gateway errors, or organizer technical problems.
Pre-Sale Codes
• Acquisition: Pre-sale codes are obtained through event registration only. These are limited and only available during the organizer's specific registration period.
• Guarantees: We cannot guarantee that a pre-sale code will be available to every client.
• Standard Codes: Codes obtained through organizer form registration have no additional fee; the assistance fee already covers the service.
• Weverse Membership Codes: Extra codes obtained by availing of a specific artist's Weverse Membership incur a fee of ₱600 per code.
• Queue System Limitations: For sales requiring a membership code, please be aware that SM Tickets system now operates on a "One Code, One Queue" policy. A single code is tied to a specific queue entry; therefore, using multiple devices with the same code will not result in multiple or faster queue positions.
Note: We do not guarantee membership codes for all artists, as availability depends on our admin communities.
Service Modifications
• Terms and Conditions may be updated or modified at any time.
• By availing of the service, you agree to review these Terms before every purchase.
By proceeding with this service, you confirm that you have read, understood, and agreed to these Terms and Conditions. We truly value your trust and will do our utmost to assist you in securing tickets. Thank you for choosing our service, we look forward to helping make your concert or event experience possible.
General Service & Security
What is Ticketing Assistance (Pasabuy)?
• It is a service where our team helps you secure tickets for high-demand events. While we cannot guarantee tickets 100% due to external factors (site crashes, high demand), we use methods to bypass or minimize queuing to significantly increase your chances.
Is my information safe?
• Yes. Your account and payment details are used solely for the purchase. All sensitive information is deleted immediately after the transaction. For privacy, sensitive details are collected via Telegram.
Do you provide IDs for verification?
•For security reasons, we do not send copies of our IDs. You may check our successful track record on X (Twitter) using the hashtag #avi_assist & #byAkieandCo
Payment & Fees
How much should I prepare? / total cost
• Ticket Price + Online Site Fee + Assistance Fee + Any applicable add-ons (e.g., card lending or handling fees).
What are the specific online site fees?
• SM Tickets: ₱100 per ticket.
• TicketNet: ₱150 per ticket.
Accepted Ticket Payments:
• SM Tickets: GCash/Maya (preferred for fast checkout via qr) or Visa/Mastercard debit.
• TicketNet/International: Local banks or debit/credit cards only.
Card Lending (TicketNet/International):
• ₱200 per ticket to cover financial risk and monitoring. Payment and fees must be sent in advance.
Meetup Fee:
• ₱150 per meetup. Available weekends only at SM Megamall, SM East Ortigas, Feliz, Sta. Lucia, and Robinsons Metro East.
Account & Booking Process
For Pre-Sale Only:
• Secured via client’s account and payment method. Clients must be on standby for potential OTP verification. All sensitive data is deleted immediately after checkout.*For General Sale Only:
• SM Tickets: Secured via admin’s account. Full ticket payment is required one day before the sale to guarantee checkout inclusion.
• TicketNet: Secured via client’s account and payment method.Payment Options
(TicketNet/International)
Option 1: Using Our Card
Fee: ₱200 per ticket.
Why? Covers financial risk, account monitoring, and manual handling to ensure smooth processing.
Option 2: Using Your Own Payment Method
Requirement: Client must be online for OTP verification during checkout.
Privacy: Collection of sensitive payment details is done strictly via Telegram. You may send these privately via Telegram one hour or one day before the sale.
Claiming & Organizer Notes
How do I claim my tickets?
• SM Tickets: Print the voucher from "My Tickets" on your account.
• TicketNet: E-tickets are sent directly to your email.
• International: Follow the specific site’s guidelines.
Are there extra charges for specific organizers?
• LNPH: Charges (STTC) are already included in the price.
• PULP, DNME, CDME, WILBROS, IMEPH: An additional STTC will be added to the base price.
effective April 2026
Regular Local Events
Mode of Payment
For PH-Based Clients
Gcash, Maribank
For International-Based Clients
Wise (+₱50 transfer fee), and Paypal (+₱150 minimum paypal fee)Express Pass (SVIP / VIP)
• Rates vary depending on the show. For rates, please dm usPre-sale & General Sale
• ₱1,000 — VVIP / SVIP / VIP Floor / MVP / Platinum / All Royalty
• ₱900 — VIP Seated
• ₱800 — Patron (Bleachers Prem 1)
• ₱600 — Lowerbox Bleachers Center and Mid 1
• ₱500 — Upper Box (Bleachers Mid / Prem 2)
• ₱400 — Gen-Ad (Bleachers Center 2)notes
the assistance fee is per ticket, and clients who opt for the pre-sale must have their own code.
rates are subject to change based on event demand. standard rates above apply unless otherwise stated on the main tweet.——————————————————————————————————International Events
Mode of Payment
For PH-Based Clients
Gcash, Maribank
For International-Based Clients
Wise (+₱50 transfer fee), and Paypal (+₱150 minimum paypal fee)• ₱2,000 / ¥5,430 / ฿1,100 / ₩50,000 / Rp580k / $35 / €40 / £26— All tiers and ticketing sitenotes
the assistance fee is per ticket, and clients who opt for the pre-sale must have their own code.——————————————————————————————————Camping services
Mode of Payment
For PH-Based Clients
Gcash, Maribank
For International-Based Clients
Wise (+₱50 transfer fee), and Paypal (+₱150 minimum paypal fee)• ₱1,500 per ticketNote on Camping Services: This service involves the continuous manual monitoring of a ticketing website to secure seats that have been released due to cancellations. Please be advised that this does not guarantee a ticket, as availability depends entirely on random system releases.